CLAIMS FOR SHORTAGE/DAMAGES MUST BE SUBMITTED WITHIN 15 DAYS FROM RECEIPT OF MERCHANDISE
Items returned after day 30 days will be subject to a 10% restocking fee, items returned after 60 days will be subject to a 20% restocking fee. After 90 days it is at our discretion.
Please note that if the return is Shelving.com's error then you must call 1-877-831-8885 for authorization and further instructions will be provided.
Fill out the information on return form and deliver with the packing list, and merchandise to:
1444 E. 11 Mile Rd.
Madison Heights MI, 48071
This form is for wire shelving and wire shelving accessories only.
All other returns will be subject to a 50% restocking fee if returned to address above.
Please contact our customer service team at firstname.lastname@example.org or call 248-547-2400 (toll free) 877-831-8885 (international) for all other returns. A general guide on our vendor return policies can be found here.
Shelving, Inc. does not accept custom-ordered and/or altered merchandise for return or exchange.
All items sold as clearance are considered final sale and no returns or exchanges of these items are permitted.
If merchandise arrives to you damaged or defective please e-mail a photograph of the damaged merchandise and order number to email@example.com.
Contact our Customer Care team at 800-637-9508 if you have any questions (M-F 9 am - 5:30 pm EST)