Frequently Asked Questions
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Common Wire Shelving Questions
Are the shelf clips included in the price of the shelves and shelving kits?
How thick are the wires on your wire shelving?
How do I purchase a wire shelving kit that is a different size than what you offer?
Is your wire shelving hard to put together?
Can I add casters to my wire shelving unit? Which ones are the right ones?
Can I add another shelf to my wire shelving unit?
Do I have to have a shelf at the bottom?
How are SI brand shelves measured?
What is the distance between the shelves?
What is the difference between your SI Wire Shelving and Metro Wire Shelving?
What are the black rings in the packaging? Are they a part of the shelf?
What parts make up a post?
Shipping / Order Status
Can I get free shipping?
How is my order packaged?
How do I change my shipping address?
Where do you ship from?
Why is shipping so high? Why was I charged an Oversized Package Surcharge on shipping?
Do you deliver orders outside of the US and Canada?
An item is missing from my shipment or is missing parts. What do I do?
How do I change quantities or cancel an item in my order?
My order never arrived. What's up with that?
How much is my shipping?
What happens if my shipment arrives damaged?
How long does it take to receive a refund for my return?
How do I return a purchase?
How can I pay for my purchase?
How do I enter a coupon code?
Do you have coupon codes?
Can I combine coupons?
Why doesn’t my coupon code work?
Will I be charged sales tax on my order?
Is the information I give you secure?
How do I obtain a copy of my receipt/invoice?
How do I buy/redeem a gift certificate?
Why was I charged $______?
General Shelving.com Questions
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