Frequently Asked Questions

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Common Wire Shelving Questions

Shipping / Order Status

    How long will it take to receive my order?

    Can I get free shipping?

    How is my order packaged?

    How do I change my shipping address?

    Where do you ship from?

    Why is shipping so high? Why was I charged an Oversized Package Surcharge on shipping?

    Do you deliver orders outside of the US and Canada?

    An item is missing from my shipment or is missing parts. What do I do?

    How do I change quantities or cancel an item in my order?

    My order never arrived. What's up with that?

    How much is my shipping?


    What is your return policy?

    What happens if my shipment arrives damaged?

    How long does it take to receive a refund for my return?

    How do I return a purchase?


    Do I need to create an account or can I checkout as a guest?

    How can I pay for my purchase?

    How do I enter a coupon code?

    Do you have coupon codes?

    Can I combine coupons?

    Why doesn’t my coupon code work?

    Will I be charged sales tax on my order?

    Is the information I give you secure?

    How do I obtain a copy of my receipt/invoice?

    How do I buy/redeem a gift certificate?

    Why was I charged $______?

General Questions

    How do I create an account?

    How do I contact you?

    Is there a warranty on Shelving, Inc. products?

    Oops! I forgot my password. How do I access my account?

    Where can I find ___________ on your site?

    How do I navigate your site?

    I'm thinking about signing up for your newsletter. What's it all about?

    Wondering why you should shop with us?

    Do you have an affiliate program and can I join?