Frequently Asked Questions
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Common Wire Shelving Questions
Are the shelf clips included in the price of the shelves and shelving kits?
How thick are the wires on your wire shelving?
How do I purchase a wire shelving kit that is a different size than what you offer?
Is your wire shelving hard to put together?
Can I add casters to my wire shelving unit? Which ones are the right ones?
Can I add another shelf to my wire shelving unit?
Do I have to have a shelf at the bottom?
How are SI brand shelves measured?
What is the distance between the shelves?
What is the difference between your SI Wire Shelving and Metro Wire Shelving?
Our wire shelving is manufactured to the same specifications and grade of steel as Metro, meaning they have the same weight capacity. The Super Erecta Metro line we carry has levers that allow for easy shelf adjustment. However, our SI brand has far more sizes to choose from since we stock our brand in bulk. If you put SI brand and Metro side by side you really couldn't tell the difference but our SI brand is more budget friendly because of our bulk quantities.
What are the black rings in the packaging? Are they a part of the shelf?
The black rings in the packaging keep the shelves in place during transit. They are not a part of the shelf, so you can dispose of them if you wish.
What parts make up a post?
Here is an illustration of our posts' anatomy. Note: all posts over 54" in length come in two pieces that are held together by a connector (as shown in the picture). Smaller posts will not have this piece because they do not ship in two pieces.
Shipping / Order Status
Can I get free shipping?
How is my order packaged?
How do I change my shipping address?
Where do you ship from?
Why is shipping so high? Why was I charged a Peak Season Surcharge on shipping?
Do you deliver orders outside of the US and Canada?
An item is missing from my shipment or is missing parts. What do I do?
How do I change quantities or cancel an item in my order?
My order never arrived. What's up with that?
How much is my shipping?
What happens if my shipment arrives damaged?
How long does it take to receive a refund for my return?
How do I return a purchase?
How can I pay for my purchase?
How do I enter a coupon code?
Do you have coupon codes?
Can I combine coupons?
Why doesn’t my coupon code work?
Will I be charged sales tax on my order?
Is the information I give you secure?
How do I obtain a copy of my receipt/invoice?
How do I buy/redeem a gift certificate?
Why was I charged $______?
General Shelving.com Questions
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